Paypal 争议沙盒测试，触发 CUSTOMER.DISPUTE.RESOLVED 事件
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【中文标题】Paypal 争议沙盒测试，触发 CUSTOMER.DISPUTE.RESOLVED 事件【英文标题】：Paypal disputes sandbox testing, trigger CUSTOMER.DISPUTE.RESOLVED event 【发布时间】：2021-05-31 20:27:43 【问题描述】：我正在尝试触发 CUSTOMER.DISPUTE.RESOLVED 事件以在沙盒中进行争议测试，因为我进行了测试付款并在解决中心提出了争议。要触发争议解决事件，我想调用解决争议方法https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate。 但是我不能这样做，因为创建争议后处于 WAITING_FOR_SELLER_RESPONSE 状态，我只允许致电接受索赔并提供证据。 接受索赔后，我只能调用提供支持信息的方法，仍然不允许使用结算方法。
所以我的问题是如何在沙盒中触发 CUSTOMER.DISPUTE.RESOLVED 事件以及我需要从https://developer.paypal.com/docs/api/customer-disputes/v1#disputes-actions_adjudicate这里调用解决方法的争议状态？
请求/响应示例
打开后立即争议详情
"dispute_id": "PP-D-40523",
"create_time": "2021-03-03T08:47:08.000Z",
"update_time": "2021-03-03T08:48:12.000Z",
"disputed_transactions": [
"buyer_transaction_id": "35703532VD052404F",
"seller_transaction_id": "92198049S8582070N",
"create_time": "2021-03-03T08:41:55.000Z",
"transaction_status": "COMPLETED",
"gross_amount":
"currency_code": "USD",
"value": "29.99"
,
"buyer":
"name": "John Doe"
,
"seller":
"email": "sb-47flty3787626@business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
,
"items": [],
"seller_protection_eligible": true
],
"reason": "UNAUTHORISED",
"status": "WAITING_FOR_SELLER_RESPONSE",
"dispute_amount":
"currency_code": "USD",
"value": "29.99"
,
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions":
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
,
"seller_response_due_date": "2021-03-24T08:47:50.000Z",
"allowed_response_options":
"accept_claim":
"accept_claim_types": [
"REFUND"
]
,
"links": [
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523",
"rel": "self",
"method": "GET"
,
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-evidence",
"rel": "provide_evidence",
"method": "POST"
,
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/accept-claim",
"rel": "accept_claim",
"method": "POST"
]
提供证据后
"dispute_id": "PP-D-40523",
"create_time": "2021-03-03T08:47:08.000Z",
"update_time": "2021-03-03T11:01:55.000Z",
"disputed_transactions": [
"buyer_transaction_id": "35703532VD052404F",
"seller_transaction_id": "92198049S8582070N",
"create_time": "2021-03-03T08:41:55.000Z",
"transaction_status": "COMPLETED",
"gross_amount":
"currency_code": "USD",
"value": "29.99"
,
"buyer":
"name": "John Doe"
,
"seller":
"email": "sb-47flty3787626@business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
,
"items": [],
"seller_protection_eligible": true
],
"reason": "UNAUTHORISED",
"status": "UNDER_REVIEW",
"dispute_amount":
"currency_code": "USD",
"value": "29.99"
,
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions":
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
,
"evidences": [
"evidence_type": "OTHER",
"documents": [
"name": "ava.jpeg"
],
"notes": "Test",
"source": "SUBMITTED_BY_SELLER",
"date": "2021-03-03T11:01:56.000Z",
"action_info":
"action": "PROVIDE_EVIDENCE"
],
"links": [
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523",
"rel": "self",
"method": "GET"
,
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/provide-supporting-info",
"rel": "provide_supporting_info",
"method": "POST"
]
索赔后的另一个争议
"dispute_id": "PP-D-40407",
"create_time": "2021-03-02T08:17:07.000Z",
"update_time": "2021-03-02T08:47:05.000Z",
"disputed_transactions": [
"buyer_transaction_id": "1VS7234539684123P",
"seller_transaction_id": "2S50928513331053U",
"create_time": "2021-03-02T08:09:49.000Z",
"transaction_status": "COMPLETED",
"gross_amount":
"currency_code": "USD",
"value": "29.99"
,
"buyer":
"name": "John Doe"
,
"seller":
"email": "sb-47flty3787626@business.example.com",
"merchant_id": "TQNC9P6W9822C",
"name": "John Doe's Test Store"
,
"items": [],
"seller_protection_eligible": true
],
"reason": "UNAUTHORISED",
"status": "UNDER_REVIEW",
"dispute_amount":
"currency_code": "USD",
"value": "29.99"
,
"dispute_life_cycle_stage": "CHARGEBACK",
"dispute_channel": "INTERNAL",
"extensions":
"buyer_contacted_time": "2021-02-11T17:50:48.000Z"
,
"evidences": [
"evidence_type": "OTHER",
"documents": [],
"notes": "Refund.",
"source": "SUBMITTED_BY_SELLER",
"date": "2021-03-02T08:47:06.000Z",
"action_info":
"action": "ACCEPT_CLAIM",
"response_option": "REFUND"
],
"links": [
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407",
"rel": "self",
"method": "GET"
,
"href": "https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40407/provide-supporting-info",
"rel": "provide_supporting_info",
"method": "POST"
]
用证据裁决争议
请求
POST https://api.sandbox.paypal.com/v1/customer/disputes/PP-D-40523/adjudicate
"adjudication_outcome": "BUYER_FAVOR"
回应
"name": "VALIDATION_ERROR",
"message": "Invalid request - see details",
"debug_id": "6aadbbc916b3c",
"information_link": "https://developer.paypal.com/docs/api/customer-disputes/v1/#errors",
"details": [
"issue": "ACTION_NOT_ALLOWED_IN_CURRENT_DISPUTE_STATE"
],
"links": []
【问题讨论】：
【参考方案1】：您必须通过 PayPal 状态将其设置为“UNDER_REVIEW”您才能以一种或另一种方式触发裁决。
因此，如果是“WAITING_FOR_SELLER_RESPONSE”，您应该提供证据；有人呼吁这样做。
您可能还需要提出要约并拒绝该要约，或升级索赔。
此工具可能有助于了解潜在步骤：https://www.paypal.com/apex/product-profile/customerDisputes/
【讨论】：
提供证据后争议状态更改为 UNDER_REVIEW。调用裁决导致 ACTION_NOT_ALLOWED_IN_CURRENT_DISPUTE_STATE。提议解决导致不允许的相同操作，无法升级到索赔，因为争议已在索赔阶段产生。 好吧，如果您在此处需要帮助，您必须提供更多详细信息，包括您的呼叫失败问题中的完整请求+响应日志 使用请求/响应示例更新问题以上是关于Paypal 争议沙盒测试，触发 CUSTOMER.DISPUTE.RESOLVED 事件的主要内容，如果未能解决你的问题，请参考以下文章
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