Watson Assistant 使用 Twilio 与电话集成

Posted 2023-02-19

【中文标题】Watson Assistant 使用 Twilio 与电话集成

【英文标题】：Watson Assistant Integration with Phone Using Twilio

【发布时间】：2022-01-15 09:47:23

【问题描述】：

您好，我正在使用 Watson 语音助手（使用 Twilio SIP）我想在用户想要连接到代理时将呼叫转接到另一个号码，或者这是因为流量。我正在使用 (https://cloud.ibm.com/docs/assistant?topic=assistant-dialog-voice-actions#dialog-voice-actions-transfer) 中提到的以下方法。但是通话并没有转移它只是结束。还有一些信息（https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-phone#deploy-phone-transfer-service）

  "output": 
    "generic": [
      
        "response_type": "connect_to_agent",
        "transfer_info": 
          "target": 
            "service_desk": 
              "sip": 
                "uri": "tel:[phone]",
                "transfer_headers": [
                  
                    "name": "Name",
                    "value": "Aymal"
                  ,
                  
                    "name": "Phone_Number",
                    "value": "4693061410"
                  
                ],
                "transfer_headers_send_method": "refer_to_header"
              
            
          
        ,
        "agent_available": 
          "message": "I'll transfer you to an agent"
        ,
        "agent_unavailable": 
          "message": "Sorry, I could not find an agent."
        ,
        "message_to_human_agent": "New Patient"
      
    ]
  

【问题讨论】：

您发布的图片中的错误消息说要改用vgwActTransfer。你试过using vgwActTransfer吗？

我已经添加了答案

【参考方案1】：

  "output": 
    "generic": [
      
        "response_type": "connect_to_agent",
        "transfer_info": 
          "target": 
            "service_desk": 
              "sip": 
                "uri": "tel:[phone]",
                "transfer_headers": [
                  
                    "name": "Customer-Header1",
                    "value": "Some-Custom-Info"
                  ,
                  
                    "name": "User-to-User",
                    "value": "XXXXXX"
                  
                ],
                "transfer_headers_send_method": "refer_to_header"
              
            
          
        ,
        "agent_available": 
          "message": "I'll transfer you to an agent"
        ,
        "agent_unavailable": 
          "message": "Sorry, I could not find an agent."
        ,
        "message_to_human_agent": "The caller Wants to connect to human agent"
      
    ]
  ,
  "context":