Manage major incident -crisis management
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your major CRM or ERP application owners. change manager, help desk manager , IT service director .
3.crisis management checklist and assign someone to run each&every single crisis as a crisis manager .
should include sections like business impact, the confernece line information , the list of team memeber that are participating an area to keep track of troubleshooting and of course an area for communications.
4.communication checklist. voice email, telepone content and frequesncy setup and agree to in advance.
5.automated alert from helpdesk, auto alert to as many as possible.
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