Experience with Foxwell NT510 scanner on 2002 GM C1500

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I received Foxwell NT510 at Jun 28 to work on a 2002 GM C1500. It did not come with the GM software installed, since I specified GM for my included 1 free vehicle make. I was asked to register on Foxwelltech.com website and download the program, my Serial number is NV516040XXXXX.

After successfully registered, I find nothing more. When I select the GM software and attempt to install, the website prompts me to click "here" to install a client, which fails to work.   I‘ve included a screen sh ot and the result of clicking on the "here" prompt.
I have attempted with both windows 7 and windows 10
 
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Then, their engineer help set my serial number combine with GM program and then I just need update the device by following update procedure:
 
Finally, I figured it out...GM software is loaded. The OBD2 scanner works well. All other features work
Therefore, I think Foxwell NT510 is worth to have one although there are also a little bug, as long as the customer service response fast and help fix it up.
http://blog.foxwellshop.com/foxwell-professional-scanner/foxwell-nt510-2002-gm-review/

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