除了卡片，Facebook机器人停止了回复

Question

我有一个曾经正常工作的聊天机器人，但上周，它停止回答一些与之交互的人，而有些人继续正常。然后两天后它回去回答所有的客户，但只有卡片列表（没有文字，回发选项，图像......等）。我没有更改请求并使用仍未弃用的facebook API版本2.10。那么facebook系统现在有问题，或者他们的API有变化吗？因为我正在检查文档，我所看到的所有重大更改都有一个FB的默认值，关于“messaging_type”参数。此外，我认为问题是关于ID和令牌（例如PSID是错误的，但它如何回复卡）？

这里是一个停止工作的请求的例子（这个机器人的数月已经相同并正常工作：请求：

{
    "message": {
        "text": "To change the language to english, please type 'En'"
    },
    "recipient": {
        "id": "ClientRecipientPSID"
    }
}

响应（400错误请求）：

{
    "error": {
        "message": "(#2022) Your account is temporarily unavailable. Regain access by logging in from a mobile or web browser.",
        "type": "OAuthException",
        "code": 2022,
        "fbtrace_id": "BeDypKgHKH2"
    }
}

注意：我已登录和退出多次，客户帐户处于活动状态，但没有任何更改。

虽然这是工作请求的示例（仅限卡片列表）：

{
    "message": {
        "attachment": {
            "type": "template",
            "payload": {
                "elements": [{
                    "title": "ZZZ",
                    "subtitle": "Hello John I’m ZZZ Bot. Ask me anything and I'll be glad to help you.",
                    "buttons": [{
                        "type": "postback",
                        "title": "Title1",
                        "payload": "1"
                    }, {
                        "type": "postback",
                        "title": "Title2",
                        "payload": "2"
                    }, {
                        "type": "web_url",
                        "url": "client_url",
                        "title": "Title3"
                    }],
                    "image_url": "our_img_url",
                    "default_action": {
                        "type": "web_url",
                        "url": "link_to_client_site",
                        "webview_height_ratio": "tall",
                        "fallback_url": "link_to_client_site",
                        "messenger_extensions": true
                    }
                }, {
                    "title": "ZZZ",
                    "subtitle": "Click below for more information:",
                    "buttons": [{
                        "type": "postback",
                        "title": "TitleX",
                        "payload": "371"
                    }, {
                        "type": "postback",
                        "title": "TitleY",
                        "payload": "372"
                    }, {
                        "type": "postback",
                        "title": "TitleZ",
                        "payload": "373"
                    }],
                    "image_url": "our_img_url",
                    "default_action": {
                        "type": "web_url",
                        "url": "link_to_client_site",
                        "webview_height_ratio": "tall",
                        "fallback_url": "link_to_client_site",
                        "messenger_extensions": true
                    }
                }],
                "template_type": "generic"
            }
        }
    },
    "recipient": {
        "id": "ClientRecipientPSID"
    }
}

知道为什么会这样吗？谢谢。