问题日志分析示例

Posted 2021-01-18 hnhycnlc888

 

 

 

 

 

 

1、问题描述：

18803959896用户反馈，通讯录备份失败，提示“身份验证失败，请注销账号后重新登录”，不管用账号密码登录还是一键登录，都是提示这个。请协助查询。谢谢~

备注：三星note3最新版本彩云 和彩云V4.2.3，操作时间10月22日16：16，附件为日志记录。

2、和通讯录回复

2018-10-22 16:16:27     117.136.104.119 {"id":"748666946-1850583504","jsonrpc":"2.0","params":{"session":"","from":"mcontact_sdk_huawei","version":"3.1.6"},"method":"contact/count"}  {"id":"748666946-1850583504","jsonrpc":"2.0","error":{"code":"-32034","message":"u8eabu4efdu9a8cu8bc1u5931u8d25,u8bf7u6ce8u9500u5e10u53f7u540eu91cdu65b0u767bu5f55"}}   Dalvik/2.1.0 (Linux; U; android 5.0; SM-N9008V Build/LRX21V) 

 

session传了空串。 找和彩云那边查一下用户令牌交互日志。。  上次已经出现过一次了， 都还没有看到有答复信息！！！

 

3、和彩云回复

session传了空串值的原因是调和通讯录第三方登录失败，返回1002 无效帐号，麻烦和通讯录侧查一下登录失败的原因

 

和通讯录求助ccup平台

2018-10-22 16:16:17 1540196176.9703  0.2571, http://192.168.1.63:8880/ccup/user/register.action, {"clientId":"100013","channel":"unknow","clientType":"8","loginId":"18803959896","originalClientId":"470004","umcPassword":"","password":"d41d8cd98f00b204e9800998ecf8427e","clientVersion":"","ip":"117.136.104.119","requestId":"1540196176"}, {"result":"0","error":{"errorCode":"5001","errorSn":"1669ad897e8-e1929acbbd033d40","errorMsg":"lumc调用失败","errorCause":"lumc注册失败:{errorCode=8000, errorSn=1669ad897e8-898e400dc1ba3589, errorMsg=数据已存在, errorCause=a4702993=>用管中心用户Id已经存在，不能重复注册, errorAction=null}","errorAction":null}}, http://auth.call.139.com/registerAndLogin.xml?appid=4186d8e89861735346686ffcdc9a0427&service=http://api.cytxl.com.cn&password=E10ADC3949BA59ABBE56E057F20F883E&gateway=1&credential=PIzalhz3%7C1%7CRCS%7C1542788149092%7CcLjs6cDRsz.5VyM6yU6oI0lmg5UdSSitB9X40bKR18FYAqDAe_bNoM7c4Rtskfxzh9v3p4kGAYmziQYzoPHEYaYKFQ.KmnjX0IBkvqaAnAddtngEf955euJN5yFI6baZC8z9dWbZYMnwoUFcNGngYLedjZbvT7zonayMibSS1wc-&type=cytoken