[转帖]Lifetime Support Stages for Your Oracle Products

Posted 2021-02-10 jinanxiaolaohu

Lifetime Support Stages for Your Oracle Products

https://www.oracle.com/support/lifetime-support/

• Premier Support

  Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

• Extended Support

  Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee.

• Sustaining Support

  Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.

Benefits of Lifetime Support Software

	Premier Support	Extended Support	Sustaining Support
Major product and technology releases	Yes	Yes	Yes
24x7 assistance with service requests	Yes	Yes	Yes
Access to My Oracle Support including Knowledge Base	Yes	Yes	Yes
Software updates	Yes	Yes	Pre-existing
Security alerts and updates	Yes	Yes	Pre-existing
Critical patch updates	Yes	Yes	Pre-existing
Tax, legal, and regulatory updates	Yes	Yes	Pre-existing
Upgrade tools and scripts	Yes	Yes	Pre-existing
Access to Platinum Services	Yes	Yes	No
Certification with most existing Oracle products/versions	Yes	Yes	Pre-existing
Certification with most existing third party products	Yes	Yes	Pre-existing
Certification with most new third party products	Yes	No	No