ruby Zendesk报道

Posted 2021-05-15

module Zendesk
  require 'zendesk_api'
  require 'csv'
  require 'octokit'
  ZD = Zendesk.init

  def self.create_report
    tickets = Zendesk.get_problem_tickets
    tickets = Zendesk.get_incident_counts(tickets)
    tickets = Zendesk.get_group_name(tickets)
    # tickets = Zendesk.get_github_issues(tickets)
    Zendesk.export_to_csv(tickets)
  end

  def self.export_to_csv(tickets)
    CSV.open("problem_tickets.csv", "wb") do |csv|
      csv << ["ID","URL","Subject","Created At","Group ID","Group Name","GH URL","Repo","Incident Count"]
      tickets.each do |ticket|
        p ticket["id"]

        csv << [ticket["id"],
          ticket["url"],
          ticket["subject"],
          ticket["created_at"],
          ticket["group_id"],
          ticket["group_name"],
          ticket["gh_url"],
          ticket["repo"],
          ticket["incident_count"]
          # ticket["tags"]
        ]

      end
    end
  end

  # def self.get_github_issues(data)
  #   tickets = []
  #   client = Octokit::Client.new(:access_token => GITHUB_TOKEN)
  #
  #   data.each do |t|
  #     issue = client.issue("octokit/octokit.rb", "25")
  #     t["issue_subject"] =
  #     tickets << t
  #   end
  #
  #   tickets
  # end

  def self.get_group_name(data)
    tickets = []

    data.each do |t|
      t["group_name"] = ZD.groups.find!(:id => t["group_id"])[:name]
      tickets << t
    end

    tickets
  end

  def self.get_incident_counts(data)
    tickets = []

    data.each do |t|
      t["incident_count"] = ZD.tickets(:path => "tickets/#{t["id"]}/incidents").count
      tickets << t
    end

    tickets
  end

  def self.get_problem_tickets
    tickets = []

    ZD.tickets(:path => "problems").page(1).per_page(100).to_a.each do |t|
      ticket = {
        "id" => t.id,
        "url" => t.url,
        "subject" => t.subject,
        "created_at" => t.created_at,
        "group_id" => t.group_id,
        # "tags" => t.tags.to_s,
        "gh_url" => t.custom_fields.select{|field| field["id"] == 22826611 }.first[:value],
        "repo" => t.custom_fields.select{|field| field["id"] == 22826611 }.first[:value] ? t.custom_fields.select{|field| field["id"] == 22826611 }.first[:value].match(/Shopify\/([\w-]*)/)[1] : nil
      }
      tickets << ticket
    end

    tickets
  end


  def self.init
    client = ZendeskAPI::Client.new do |config|

      config.url = "https://shopify.zendesk.com/api/v2"
      config.username = ZD_USERNAME
      config.password = ZD_PASSWORD
      config.retry = true

      # require 'logger'
      # config.logger = Logger.new(STDOUT)
    end
  end

end

source 'https://rubygems.org'
gem "zendesk_api"
gem "octokit"