3 Ways to Generate vCenter Support Bundle in vCenter Server Appliance

Posted 2020-10-08

1.Generate vCenter Support Bundle using Web Browser

a.Log into any Windows machine on which you want to download the vCenter Support bundle.

b. Open any web browser such as Internet Explorer or Google Chrome and navigate to the below URL

https://vCenter Server FQDN or IP/appliance/support-bundle

1	https://vCenter Server FQDN or IP/appliance/support-bundle

c.Enter the user and password of the root user of vCenter Server appliance  and Click Enter

d.The support bundle will start to be downloaded as .tgz file on your Windows machine.

2. Generate vCenter Support Bundle using vSphere Web Client UI

a.Login to your vCenter Server using vSphere Web Client as [email protected]

b. On the vSphere Web Client home page, Click on the Home icon -> System Configuration -> Nodes

c. Select the single node in case of the vCenter server with embedded Platform Services Controller or Select individual nodes if it is vCenter Server with external platform Services controller.  Below example is the vCenter Server with external platform services controller. Click on vCenter Server, Select “Export Support bundle” from the Actions menu.

 

d.Include or exclude the services to generate the log bundle and Click on “Export Support Bundle”.

e.Provide the location to save the export bundle and click OK. You vCenter Support bundle will be saved on the specified location in few minutes.

3. Generate vCenter Support Bundle from command line

a.Connect to the vCenter Server appliance using SSH and Login with your root credentials

b.Type “Shell” to switch to the Bash Shell and type the below command in the bash shell

vc-support -l

1	vc-support -l

c.Logs bundle generation will start and log collection will run for few minutes.  Once it is completed, VC Support bundle will be saved in the format of “vc-<FQDN_of-PSC>-<Date>.tgz.” under /Storage/log

 

Once Log bundle collection is completed,  You use WinSCP client to download the log bundle and send it to VMWare Support. I hope this is informative for you. Thanks for Reading !!! Be social and share it with social media using Social media plugins, If you feel worth sharing it.